1. Introduction

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1.1. When you deal with rrelentless Limited (“rrelentless/us/we/our”) you trust us with your personal information. We take privacy seriously and we are committed to protecting the personal data you provide to us.

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1.2. This Privacy Policy sets out and explains rrelentless’ privacy practices and your rights including when and why we collect personal data about you, how this data is used, the conditions under which it may be disclosed to others and how it is kept secure. Please check the relevant section of the Privacy Policy to see how rrelentless processes your personal data.

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1.3. rrelentless can amend this Privacy Policy at any time and for any reason and any updated version can be accessed by following the “Privacy Policy” link on our website. Please check this Privacy Policy regularly to see any changes.

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2. Who we are

 

2.1. rrelentless is a limited company incorporated in England and Wales with registered company number 13098017. Its registered office is at 6 Beacon Way, Hull, HU3 4AE.  rrelentless is an Appointed Representative of Geo Underwriting Services Limited, which is Authorised and Regulated by the Financial Conduct Authority (FCA register Number 999624). rrelentless Limited is registered in England (registration number 13098017), registered address: 6 Beacon Way, Hull, England, HU3 4AE.

 

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3. Data Protection Law 

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3.1. rrelentless’ offices are bound by the General Data Protection Regulation 2016/679 “the GDPR” as incorporated into the law of the United Kingdom by means of the European Union (Withdrawal) Act 2018.

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3.2. rrelentless can be the controller of your personal data when you engage us to provide services to you. When this is the case, this means that rrelentless can decide why and how your personal data is processed.

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3.3. rrelentless Limited is registered with the Information Commissioner under registration number ZB128762.

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3.4. rrelentless’ Data Compliance Officer can be contacted at dco@rrelentless.com.

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4. How we process your personal data 

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We process personal data in a number of ways and in a number of different situations. What personal data and how it is processed will depend on the type of situation that is relevant to you, including but not exclusive to when:

 

• You apply and are provided a user name and password.

• You log in with a User ID and password.

• You provide us with contact information in the course of doing or contemplating doing business with rrelentless, including but not limited to engaging with our brokers, marketing campaigns and or material.

• rrelentless provides insurance services to you and your organisation

• Affiliated organisations provide services related to your policy to you and your organisation.

• You assist us in responding to any queries you may have about our services and products.

• You use our website for us to understand how you use it in relation to our products and services so that we can further develop them for your benefit.

 

 

5. Situations in which we may process your personal data

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Please see the relevant section of this Privacy Policy that applies to your scenario(s) to see how we process your personal data. ​

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6. Customers

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What customer personal data we process

6.1. In undertaking work for you as our customer, we may process the following personal data, contact name and other associated contact information (e.g. home address, email address, telephone), financial information (including insurance information), employment details.

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6.2. We may also record phone calls and retain transcripts of dialogue (i.e. live chat conversations) either for our records or for training purposes. If you visit one of our offices your image may be recorded on CCTV for security purposes.

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How we collect customer personal data

6.4. Usually we will collect personal data directly from you, however, there may be situations when we collect your personal data from relevant third parties including but not limited to your insurance broker, insurance underwriter or your insurer (if they are also our customer). There will be instances when we may supplement the personal information provided to us, with information that is publicly available (e.g. if you are a sole trader, we may obtain data from your business’ website).

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6.5. We may also collect information about you from third parties who are providing services to you under your policy of insurance.

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6.6. When you contact us through an electronic device (e.g. mobile phone) we may collect information that contains or reveals the location of your electronic device, which could potentially be your location.

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6.7. Where we receive information about you, we will only use that information for the purposes required to provide you with our services, an insurance quote and/or policy of insurance.

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Joint Data Controllers

6.8. Where you provide us with personal data, that is required in respect of providing you with an insurance quotation and/or policy of insurance, an insurance broker and/or an insurer, may be a joint controller of that personal data, along with ourselves.  

 

How we process customer personal data

6.9. We may process customer personal data in the following ways:

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• We may collect your personal data when you make an enquiry to rrelentless (this can include any enquiries through our website, or any other of our online services) related to our policies of insurance.

• We may, in accordance with the relevant laws and regulations, seek identity information from you.

• We will use your contact information to communicate with you. Your contact information may also be contained in our correspondence with you or about you.

• We may use your financial information to send or receive funds to or from you. We may use this personal information so that you can receive payments from a third party.

• When producing an insurance quotation.

• For the purpose of providing services or providing you with an insurance quote, insurance policy, claims handling services or matters ancillary, we may share your personal information with members of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

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Why we process customer personal data

6.10. We may process the information we collect about you in a variety of ways. These include: 

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• To carry out a legal obligation under the contract between you and us to provide you with insurance and risk management related services.

• To carry out a legal obligation arising from any contract entered into between you and your insurer as part of your insurance contract/policy and/or for us to provide you with information and services under that contract/policy.

• Where you have provided us with express consent and there is contractual necessity or legitimate interest, in the course of providing you with an insurance quotation or as part of effecting any aspect of your policy of insurance, we may share your information with selected third parties including business partners, suppliers and sub-contractors.

• To manage and develop the relationship between you and rrelentless and to inform you about other services we offer (see also section “Processing personal data for business development purposes”).

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Disclosure of customer’s personal data to third parties

6.11. When it is not required in the course of providing you with an insurance quotation or as part of effecting any aspect of your policy of insurance, we may share your personal data in the following other ways:

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• In the event that we sell or buy any business or assets, in the course of that transaction we may disclose your personal data to the prospective seller or buyer of such business or assets.

• If rrelentless (as a whole) or substantially all of its assets are acquired by a third party, our customers’ personal data held by us, is likely to be one of the transferring assets.

• If we are under a legal duty to disclose or share your personal data, or in order to enforce or apply our terms and conditions or any other agreements; or where it is required to protect the rights, property, safety of rrelentless‘ customers, suppliers partners, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, the detection or prevention of crime and credit management and/or decisions.

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Retention of customer personal data

6.12. We will keep your information only as long as it is necessary.  That time may vary depending on why you have given us information, regulatory and or statutory requirements.

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6.13. We are duty bound to hold certain information according to legal requirements (for example, all information necessary to effect a policy of insurance for a minimum of seven years or more depending on legal and regulatory requirements).

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6.14. Where required, we share information with third parties in order to meet our standards on security and retention.

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6.15. If there is no legal or commercial reason(s) why we should retain your personal data, it will be securely deleted and or destroyed.

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7. Officers, Employees, or Contractors of our customers

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What office, employee or contractor personal data we process

7.1. In undertaking work for our customer, we may process the following personal data, identity data (e.g. passport, driving licence and proof of address documents.), contact information (e.g. home address, email address, telephone) and employment details (including job title).

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How we collect officer, employee or contractor personal data

7.3. Usually we will collect personal data from you directly, however, there could be situations when we collect your personal data from other officers, employees or contractors connected to and/or engaged by our customer, our customer’s insurance broker or their insurer. There will be instances when we may supplement the personal information you, our customer, our customer’s broker or our customer’s insurer provide us, with information that is publicly available (e.g. we may obtain data from Companies House regarding your directorships).

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7.4. We may also record phone calls and retain transcripts of dialogue (i.e. live chat conversations) either for our records or for training purposes. If you visit one of our offices your image may be recorded on CCTV for security purposes.

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7.5. We may also collect information about you from third parties, such as other insurance brokers, other insurers, experts, local authorities and current or previous employers, or from third parties.

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7.6. When you contact us through an electronic device (e.g. mobile phone) we may collect information that contains or reveals the location of your electronic device, which could potentially be your location.

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7.7. Where we receive information about you, we will only use that information for the purposes required to provide our customer with an insurance quotation or as part of effecting any aspect of our customer’s policy of insurance.

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How we process officer, employee and contractor personal data

7.8. We may process customer personal data in the following ways:

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• We may collect your personal data when you make an enquiry to rrelentless on behalf of our customer (this can include any enquiries through our website, or any other of our online services) about our insurance and risk management related services.

• We may, in accordance with the relevant laws and regulations, seek identity information from you.

• We will use your contact information to communicate with you, through the course of customer providing our customer with an insurance quotation and/or policy of insurance. Your contact information may also be contained in our correspondence with you or about you.

• We may use your current employment details in relation to providing our customer with an insurance quotation and/or policy of insurance.  

• We may process information about you contained in other quotations and policies of insurance we have on file, in which you have been involved and/or connected.

• When it is required in the course of providing our customer with an insurance quotation and/or policy of insurance, we may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

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Why we process officer, employee and contractor personal data

7.9. We may use the information we collect about you, where the appropriate consent exists, in a variety of ways. These include: 

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• To carry out a legal obligation under the contract between our customer and us to provide our customer with insurance and risk management related services.

• To carry out a legal obligation arising from any contract entered into between our customer and our customer’s insurer, where that insurer has contracted us to provide insurance and risk management related services to our customer as part of their insurance contract/policy and/or for us to provide our customer with information and services under that contract/policy.

• When it is required in the course of providing our customer with an insurance quotation or as part of effecting any aspect of our customer’s policy of insurance, we may share your information with selected third parties including business partners, suppliers and sub-contractors.

• To manage and develop the relationship between you, our customer and rrelentless and to inform you/our customer about other services we offer (see also section “Processing personal data for business development purposes”).

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Disclosure of office, employee, contractor personal data to third parties

7.10. When it is not required in the course of our customer’s insurance quotation or as part of effecting any aspect of our customer’s policy of insurance, we may share your personal data in the following other ways:

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• In the event that we sell or buy any business or assets, in the course of that transaction we may disclose your personal data to the prospective seller or buyer of such business or assets.

• If rrelentless (as a whole) or substantially all of its assets are acquired by a third party, personal data held on customer files by us, is likely to be one of the transferring assets.

• If we are under a legal duty to disclose or share your personal data, or in order to enforce or apply our terms and conditions or any other agreements; or where it is required to protect the rights, property, safety of rrelentless‘ customers, suppliers partners, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, the detection or prevention of crime and credit management and/or decisions.

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Retention of officer, employee, contractor personal data

7.11. We will keep your personal information only as long as it is necessary. That time may vary depending on why you have given us the personal information.

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7.12. We are duty bound to hold certain information according to legal requirements (for example, all information necessary to effect a policy of insurance for a minimum of seven years or more depending on legal and regulatory requirements).

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7.13. Where required, we share information with third parties in order to meet our standards on security and retention.

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7.14. If there is no legal or commercial reason(s) why we should retain your personal data, it will be securely deleted and or destroyed.

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8. Individual third parties involved in and/or connected with our customer’s policy of insurance

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8.1. ​In undertaking work for our customers, we may collect personal data of third parties. We may collect personal data that belongs to insurance brokers, policyholders, loss adjusters, insurers, reinsurers, witnesses, investigators, experts, law enforcement agencies, fraud/crime prevention/detection agencies, third parties in the insurance sector, advisors and consultants.

 

What third party personal data we process

8.2. We may process your contact information (e.g. home address, email address, telephone), financial information, or employment details.

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How we collect third part personal data

8.3. We may collect your personal data from our customers, their insurance brokers, their insurer or from you directly. We may receive personal data about third parties when our customer makes an enquiry with rrelentless (this can include any enquiries through our website or other online services).

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8.4. We may supplement the personal data collected about you with information from publicly available sources (e.g. Companies House).

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8.5. We may also collect your personal data from recorded phone calls and retain transcripts of dialogue (i.e. live chat conversations) either for our records or for training purposes. If you visit one of our offices your image may be recorded on CCTV for security purposes.

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8.6. Where we receive information about you, we will only use that information for the purposes required for effecting an aspect of our customer’s policy of insurance.

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How we process third party personal data

8.7. We may process your personal data in the following ways:

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• We will use your contact information to communicate with you, as part of effecting any aspect of our customer’s policy of insurance. Your contact information may also be contained in our correspondence with you or about you.

• We may use your financial information to send or receive funds to or from you.

• We may use your previous, current or future employment details. We may also process personal information about your activities, actions, behaviours and/or life experiences customer.

• For the purpose of providing services or providing you with an insurance quote, insurance policy, claims handling services or matters ancillary, we may share your personal information with members of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.​

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Why we process third party personal data

8.8. We may process your personal information we collect about you in the following ways: 

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• To effect any aspect of our customer’s policy of insurance. We may share your information with selected third parties including business partners, suppliers and sub-contractors.

• To comply with regulatory obligations.

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Disclosure of third party personal data to other third parties

8.9. When it is not required to effect any aspect of our customer’s policy of insurance, we may share your personal data in the following other ways:

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• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

• If rrelentless (as a whole) or substantially all of its assets are acquired by a third party, in which case personal data held by us about third parties involved in our customers’ claim, case or matter will be one of the transferring assets.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions or any other agreements; or where it is required to protect the rights, property, safety of rrelentless‘ customers, suppliers, partners, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, the detection or prevention of crime and credit management and/or decisions.

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Retention of third party personal data

8.10. We will keep your personal information only as long as it is necessary. That time may vary depending on why you have processed your personal information and the claim, case or matter in which our customer has instructed us on.

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8.11. We are duty bound to hold certain information according to legal requirements e.g. all information necessary to effect a policy of insurance for a minimum of seven years or more depending on legal and regulatory requirements.

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8.12. Where required, we share information with third parties in order to meet our standards on security and retention.

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8.13. If there is no legal or commercial reason(s) why we should retain your personal data, it will be securely deleted or destroyed.

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9. Instructed agents of rrelentless

 

9.1. In acting for our customers, we may need to engage the services of agents,  including insurers, reinsurers, loss adjusters, sub-contractors, regulators, law enforcement agencies, fraud and crime prevention and detection agencies, and compulsory insurance databases.

 

What instructed agent personal data we process

9.2. To instruct you to act on our customer’s behalf, we will need to process personal data about you, including your name, position, address, contact details, business details, qualifications, experience, performance and financial information.

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How we collect instructed agent personal data

9.3. Usually we will collect personal data from you directly, through third parties (recommendations from other agents/insurers, etc) or publicly available sources such as websites or social media.

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9.4. When you contact us through an electronic device (e.g. mobile phone) we may collect information that contains or reveals the location of your electronic device, which could potentially be your location.

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9.5. Where we receive information about you, we will only use that information for the purposes required to effect any aspect of our customer’s policy of insurance

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How we collect instructed agent personal data

9.6. We may process your personal data in the following ways:

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• We will use your contact information to communicate with you, through the course of effecting any aspect of our customer’s policy of insurance . Your contact information may also be contained in our correspondence with you or about you.

• Prior to instruction, we may send your qualifications and experiences to our customer and or their insurer.

• We may use your financial information to send funds to you.

• We may use your previous, current or future employment details.  

• For the purpose of providing services or providing your with an insurance quote, insurance policy, claims handling services or matters ancillary, we may share your personal information with members of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. If you visit one of our offices your image may be recorded on CCTV for security purposes.

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Why we process instructed agent personal data

9.7. We may use the information we collect about, where the appropriate consent exists, you in a variety of ways. These include: 

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• To carry out a legal obligation under the contract between you and us to provide services in respect of our customer’s policy of insurance.  

• To carry out a legal obligation arising from any contract entered into between our customer and their insurer, where our customer’s insurer has contracted us to provide risk management services to them as part of the insurance contract/policy and/or for us to provide our customer with information and services under that contract/policy.

• To manage and develop the relationship with you, your organisation with ourselves.

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Disclosure of instructed agent personal data to third parties

9.8. When it is not required in the course of effecting any aspect of our customer’s policy of insurance, we may share your personal data in the following other ways:

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• In the event that we sell or buy any business or assets, in the course of that transaction we may disclose your personal data to the prospective seller or buyer of such business or assets.

• If rrelentless (as a whole) or substantially all of its assets are acquired by a third party, our customers’ personal data held by us, is likely to be one of the transferring assets.

• If we are under a legal duty to disclose or share your personal data, or in order to enforce or apply our terms and conditions  or any other agreements; or where it is required to protect the rights, property, safety of rrelentless‘ customers, suppliers partners, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, the detection or prevention of crime and credit management and/or decisions.

• To refer you to third party services where you have explicitly requested a recommendation. 

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Retention of instructed agent personal data

9.9. We will keep your information only as long as it is necessary. That time may vary depending on why you have given us information, or the reason for your instruction.

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9.10. We are duty bound to hold certain information according to legal requirements e.g. all information necessary to effect a policy of insurance for a minimum of seven years or more depending on legal and regulatory requirements.

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9.11. Where required, we share information with third parties in order to meet our standards on security and retention.

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9.12. If there is no legal or commercial reason(s) why we should retain your personal data, it will be securely deleted and or destroyed.

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10. Processing personal data for business development purposes

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10.1. We are always keen to expand our business and in order to do so we process the personal data of individuals who we are keen focus on for business development purposes. Individuals who we may target include; customers or officers, employees or consultants of customers, policyholders, potential customers (including their officers, employees or consultants), insurance brokers and insurers.     

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10.2. We will only send marketing material to you, where we are lawfully entitled to do so under the Data Protection legislation.

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What personal data we process for business development purposes

10.3. We may process personal information, such as name, home address, business address, telephone number, email address, social media handles, IP address and employment details.

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How we collect personal data we process for business development purposes

10.4. In undertaking work for our customers, we may collect personal data of third parties. We may collect personal data from you directly, via brokers or insurer clients. We will also collect personal data from public sources such as websites and social media. 

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10.5. When you contact us through an electronic device (e.g. mobile phone) we may collect information that contains or reveals the location of your electronic device, which could potentially be your location.

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How we process personal data for business development purposes

10.6. We may process your data in the following ways:

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• If you subscribe to receive marketing material from us, we will use your contact information to communicate with you about our services and provide you with marketing materials.  

• Your personal information may be contained in our marketing correspondence or other personalised communications that we send to you. 

• If you have previously subscribed to receive marketing material, but no longer wish to receive all or certain types of marketing material or for rrelentless to pass your details on to third parties for marketing purposes, you may unsubscribe to this service. To unsubscribe you can click on the “unsubscribe” link within the marketing email footer or get in touch by emailing contactus@rrelentless.com.

• If you do not wish to receive marketing material from us, we will retain a small amount of personal contact information, so that we can record your marketing preferences.   

• We will use your personal data to make suggestions and recommendations about services that may interest you.

 

Why we process personal data for business development areas

10.7. We may use the personal information we collect about you in a variety of ways. These include: 

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• To manage and develop the relationship with you and your organisation with ourselves.

• Where you have provided express consent, we may share your information with selected third parties including business partners, suppliers and sub-contractors.

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Disclosure of personal data for business development purposes to third parties

10.8. We may share your personal data, with third parties, in the following other ways:

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• In the event that we sell or buy any business or assets, in the course of that transaction we may disclose your personal data to the prospective seller or buyer of such business or assets.

• If rrelentless (as a whole) or substantially all of its assets are acquired by a third party, our customers’ personal data held by us, is likely to be one of the transferring assets.

• If we are under a legal duty to disclose or share your personal data, or in order to enforce or apply our terms and conditions or our website or any other agreements; or where it is required to protect the rights, property, safety of rrelentless‘ customers, suppliers partners, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, the detection or prevention of crime and credit management and/or decisions. 

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Retention of personal data for business development purposes

10.9. We will keep your information only as long as it is necessary, whilst we have a legitimate purpose for retaining it or until you make a request for us not to send you marketing material.

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10.10. How long we retain in, will depend on the specific type of personal data.

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10.11. We will need to retain a small amount of personal data to ensure that we do not remarket to you, once you have made a request to us not to.

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10.12. Where required, we share information with third parties in order to meet our standards on security and retention.

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10.13. If there is no legal or commercial reason(s) why we should retain your personal data, it will be securely deleted or destroyed.

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11. Cookies

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11.1. Like many other websites, our website uses cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our website). Cookies are small pieces of information sent to your computer and stored on its hard drive to allow our website to recognise you when you visit.

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11.2. It is possible to switch off cookies by setting your browser preferences. For more information on how we use cookies and how to switch them off, please see our cookies policy.

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12. Where we store your personal data

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12.1. The personal data that we collect is stored on our information servers located within the UK.

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12.2. The personal data that we collect may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us, with us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your service, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

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12.3. We will take all steps reasonably necessary to ensure that your data is treated securely and stored on secure databases and in accordance with this Privacy Policy.

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12.4. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or our services, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone and update your passwords on a regular basis.

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12.5. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data in transit to our websites and services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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13. Access to information

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13.1. The Data Protection legislation gives you the right to access information held about you by rrelentless (this is known formally as a Subject Access Request). Your right of access can be exercised in accordance with the Data Protection legislation. The simplest way to exercise this right is to email us at dco@rrelentless.com. We will respond to Subject Access Requests as soon as possible and always in accordance with the Data Protection legislation.

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13.2. You have the right to ask us to delete the information we hold about you. We do this in any case (see the Retention paragraphs under the above scenarios), but you can request this at any time by contacting us at dco@rrelentless.com. However, if we are under a legal obligation to retain some or all of your personal information, then we be unable to comply with this request. If this is the case we will inform you accordingly.

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13.3. You may also request that we correct any out of date or incorrect information we hold about you. You can exercise this right by contacting us at

dco@rrelentless.com.

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14. Changes to our Privacy Policy

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Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this Privacy Policy. It was last updated on 01 February 2024.